SHIPPING POLICY

MADE TO ORDER

WALLRIOT does not hold stock. When you place an order, your poster is printed on demand at a US print facility and then handed to a carrier. That means two separate clocks: production time and delivery time.

PRODUCTION TIME

Typical production is 2–4 business days from the time your order is confirmed. Large sizes, framed items, multi-item wall sets and peak periods (holiday season, big drops) can add a couple of days.

US DELIVERY

After production, US orders typically arrive in 3–7 business days depending on your address and the carrier assigned. Rural addresses, PO boxes, Alaska, Hawaii and US territories can take longer.

Shipping is free within the United States on orders of $45 or more (order subtotal, before tax). Below that threshold a flat carrier-calculated rate is shown at checkout before you pay.

Your most accurate delivery estimate is always the one shown at checkout, because it is calculated for your specific address, items and fulfillment location.

INTERNATIONAL DELIVERY

We ship to most countries. International orders are typically produced in the same 2–4 business days and then take roughly 6–20 business days in transit, depending on destination and customs processing.

Import duties, VAT/GST and customs fees are set by your country and are the responsibility of the recipient. They are not included in the price you pay us. Free shipping applies to US orders only.

TRACKING

You get a shipping confirmation email with a tracking number as soon as your order leaves the print facility. Tracking can take 24–48 hours to show its first scan. Multi-item orders may ship in separate parcels with separate tracking numbers, at no extra cost to you.

DELAYED, LOST OR UNDELIVERED PARCELS

If tracking has not updated for 7 business days (US) or 21 business days (international), email help@wallriot.com with your order number and we will open a carrier investigation.

If the parcel is confirmed lost in transit, we reprint and reship it at no charge, or refund you in full if you prefer. If a parcel is marked delivered but you do not have it, check with neighbors and your building first, then contact us within 14 days and we will work it out with you.

If a parcel is returned to sender because of an incorrect or incomplete address, we will reship it once you confirm the corrected address; you may be charged the reshipping cost. Please double-check your address at checkout — we cannot change it once production starts.

QUESTIONS

Order help lives at order tracking, and anything else can go to our contact page or help@wallriot.com.